tk011 Terms and Conditions

1. General Terms and Acceptance

These terms and conditions ("Terms") govern the use of the tk011 platform and all related services. By accessing the website, creating an account, playing any game, or completing any transaction, you are considered to have fully read, understood, and accepted these Terms.

tk011 reserves the right to modify these Terms at any time. Continued use of the platform after updated Terms are published will constitute your automatic acceptance of the new Terms. You are therefore advised to review this page regularly.

• These Terms are written in Bengali and will be interpreted in accordance with Bangladeshi law.
• In the event of any dispute, tk011's decision will be considered final.
• These Terms apply solely to personal, non-commercial use.

2. Eligibility and Age Verification

To register an account and use services on the tk011 platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age. For users aged 21 and above only.
• You must register under your own identity — not on behalf of anyone else.
• Each individual may operate only one account.
• Operating multiple accounts from the same household or the same device is strictly prohibited.

2.1 Identity Verification (KYC)

tk011 reserves the right to verify your identity at any time using a national ID card, passport, or other documents. Identity verification may be mandatory at the time of a withdrawal request or when required for security purposes. Failure to provide accurate information may result in account suspension.

3. Account Registration and Management

Providing accurate and truthful information at the time of account registration is mandatory. Providing false or misleading information will result in immediate account closure, and all deposited funds may be forfeited.

3.1 Password and Security

Your account password and login details must be kept completely confidential. Sharing login details with any third party is strictly prohibited. The account holder is solely responsible for any unauthorized use of their account. If you notice any suspicious activity, notify our support team immediately.

3.2 Account Closure

You may request account closure at any time through support. tk011 also reserves the right to close an account without notice in the event of a breach of these Terms.

4. Deposit and Withdrawal Rules

tk011 facilitates transactions through the payment methods commonly used in Bangladesh. All financial transactions will be governed by the following terms.

4.1 Deposit Rules

• Minimum deposit amount: ৳300 (for all methods).
• Accepted methods: bKash, Nagad, Rocket, Upay and bank transfer.
• The name on the account and the name on the payment method must match at the time of deposit.
• Depositing on behalf of someone else or accepting third-party payments is prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawals may only be made via the same method used for the deposit.
• Withdrawal processing is generally completed within 30 minutes to 3 hours.
• Withdrawal processing may be delayed if identity verification has not been completed.
• Withdrawals may be restricted if an active bonus wagering requirement has not been met.

4.3 Suspicious Transactions

If any transaction appears suspicious or unusual, tk011 reserves the right to review it and may suspend processing if necessary. If money laundering or fraud is suspected, the relevant authorities may be notified.

5. Bonus and Promotion Terms

tk011 offers various bonuses and promotional offers from time to time. All such offers are subject to specific terms and conditions, and tk011 reserves the right to modify or withdraw them at any time.

5.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000.
• To withdraw the bonus, the bonus amount must be wagered 20 times.
• If a withdrawal is made before the wagering requirement is met, the bonus will be cancelled.
• Each account may claim the welcome bonus only once.

5.2 General Bonus Policy

• Bonuses may only be used alongside real money.
• If multiple bonuses are held in an account, the next one will not become active until the current one has been completed.
• If bonus abuse or manipulation is detected, the bonus and any associated winnings will be cancelled.
• tk011 reserves the right to discontinue any bonus offer without stating a reason.

6. Gaming Rules and Fair Play Policy

All games on tk011 are operated fairly and transparently. We are committed to ensuring fair play, and any form of cheating or misconduct is strictly prohibited.

6.1 Game Results and Disputes

• If a game result is voided due to a technical error, the wagered amount will be refunded.
• tk011 reserves the right to void winnings obtained as a result of a software error or malfunction.
• In the event of a dispute, tk011's server logs will be considered the definitive record.

6.2 Prohibited Activities

• The use of bots, automated software, or any artificial assistance is strictly prohibited.
• Any attempt at bonus arbitrage or game manipulation is entirely prohibited.
• If an attempt is made to gain an advantage through multiple accounts, both accounts will be closed.
• Attempting to exploit technical vulnerabilities in the platform may result in legal action.

7. VIP Club and Cashback Program

tk011's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. By playing regularly you can advance to higher tiers and enjoy greater benefits.

• Bronze: Maximum weekly cashback of 0.2%.
• Silver: Maximum weekly cashback of 0.4%.
• Gold: Maximum weekly cashback of 0.6%.
• Platinum: Maximum weekly cashback of 0.8%.
• Diamond: Maximum weekly cashback of 1.0%.

tk011 reserves the right to modify the detailed terms of VIP tiers and cashback benefits. tk011's decision is final in any dispute relating to cashback payments.

8. Responsible Gaming

tk011 believes in responsible gaming and encourages players to develop healthy gaming habits. We place the highest importance on the mental and financial well-being of our members.

• Gambling is entertainment — it should not be considered a source of income.
• You can set your own deposit and betting limits.
• The option to temporarily or permanently close your account is available if needed.
• If you notice signs of gaming addiction, contact our 24/7 support team.

For detailed information and tools on responsible gaming, visit our Responsible Gaming page.

9. Privacy and Data Protection

The collection, storage, and use of your personal information is governed by our privacy policy. We use SSL encryption and advanced security technology to keep your information safe.

• Your personal information is not sold to third parties.
• We may provide information to authorities where required by legal obligation.
• The option to opt out of marketing communications is available.

For more information, please read our Privacy Policy.

10. Limitation of Liability

tk011 provides its services on an "as is" basis. tk011 accepts no liability in the following cases:

• If any game or transaction is interrupted due to internet connectivity issues.
• If delays or problems arise due to third-party software or payment providers.
• If service is disrupted due to unexpected technical errors or server issues.
• If any loss occurs due to unauthorized access to your account resulting from your own negligence.

In any circumstance, tk011's liability will be limited to the actual amount of funds held in your account.

11. Copyright and Intellectual Property

All content on the tk011 platform — logos, designs, software, text, graphics, and other elements — is the exclusive property of tk011. These are protected by copyright and other intellectual property laws.

• Copying, distributing, or modifying any content from tk011 without written permission is prohibited.
• Using the tk011 brand for commercial purposes is entirely prohibited.
• Attempting to decompile, reverse-engineer, or hack the platform's software is a punishable offence.

12. Amendments to Terms and Effectiveness

tk011 reserves the right to modify these Terms without prior notice. Updated Terms will take effect as soon as they are published on the website.

If any part of these Terms becomes invalid or unenforceable, the remaining parts will remain fully effective. For any questions or disputes regarding these Terms, contact us via our 24/7 live chat support. You may also reach us by email at: [email protected]

If you have any questions after reading these Terms or have difficulty understanding any part, please contact us before opening an account. Once registered, you will automatically be considered to have agreed to all of these Terms.