tk011's Complete FAQ —
All your questions answered here

To open an account at tk011, you need an active mobile number, an email address and a strong password. The registration process is fully guided in Bengali and takes only a few minutes. A verification code will be sent to the mobile number you provide for initial verification. Please note that you must be at least 21 years old to open an account at tk011.

No. Under tk011 rules, each person may hold only one account. Attempting to open multiple accounts may result in all accounts being closed and any deposited funds being forfeited. This rule is in place to ensure fair play.

Click the "Forgot password?" option on the tk011 login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. You can then easily set a new password. If you have trouble, get direct help from 24/7 live chat support.

Yes, account verification is required to make withdrawals at tk011. You may need to submit details from your National ID (NID) or another government-issued document to confirm your identity. This is done to protect your account security and prevent unauthorized transactions.

Yes. tk011 is fully mobile-friendly and runs smoothly on any Android or iOS browser. You can play all games, make deposits and withdraw funds directly from your browser without downloading a separate app. The experience is just as smooth as on desktop.

Deposits from bKash, Nagad or Rocket are credited to your account instantly in most cases. It may take a few minutes at most. Bank transfers may take a little longer. The minimum deposit amount is ৳300 by any method.

Withdrawals at tk011 are usually processed within 30 minutes to 3 hours. bKash, Nagad and Rocket are processed fastest. Bank transfers may take a little longer. Account verification must be complete before withdrawing. The minimum withdrawal amount is ৳1,000.

tk011 currently supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer. Transfers can be made through major banks including Dutch-Bangla, City, BRAC, Islami and Sonali Bank. If other methods become available, they will be announced separately on the site.

tk011 generally does not charge a separate platform fee for deposits or withdrawals. However, bKash or Nagad may apply their own transaction charges, which are determined by the terms of the respective mobile banking service. For accurate information, ask in live chat support.

First wait a little while, as network delays can take a few minutes. If the money has still not arrived after 15 minutes, contact tk011's 24/7 live chat support with a screenshot of the transaction or the transaction ID. Our team will resolve the issue quickly.

Log in to your tk011 account, go to the "Deposit" section, and select the Nagad option. Complete the payment through the Nagad app or dial code using the specified amount and payment reference code. Minimum deposit is ৳300. Once the transaction is successful, your balance will be updated within a few minutes.

To bet on BPL or any other cricket tournament, first log in to your tk011 account and go to the sports betting section. Select BPL or T20 from the list of active matches, choose your preferred event and bet type (toss, match winner, over/under, etc.), enter the bet amount and confirm. Bangladesh Tigers matches and other international cricket are also covered.

tk011 has a large collection of slots from top game providers including PG Soft, Pragmatic Play and JILI. You can play many popular slots including PG Soft's Fortune Tiger, Fortune Rabbit, Mahjong Ways and JILI's Fortune Gems and Super Ace. You can search in the game lobby or filter by category to find your preferred game.

When you enter the live casino section of tk011, you can play various table games directly with live dealers. Live roulette, baccarat, blackjack and Teen Patti from Evolution Gaming and Ezugi are available. Enter the game room, set your bet amount and enjoy playing with the dealer in real time.

RTP, or Return to Player, is a percentage indicator of a game's long-term payout — it shows how much money is likely to be returned for every ৳100 bet over a long period. All games at tk011 are made by certified game providers who ensure fair play through third-party audits. The RTP for specific games can be found in the provider's official information.

Spribe's Aviator is a crash-style game where a plane flies and a multiplier keeps increasing. If you cash out before the plane crashes, you win according to the multiplier. The player must decide the right moment to cash out — it is a game of skill and timing.

A stable internet connection gives the best experience in live casino and live betting. If the connection drops, the game may pause automatically and you can continue from where you left off after reconnecting. A brief disconnection in slot games generally does not affect the bet — the transaction record is stored on the server.

Open a new account and make your first deposit to receive a 100% first-deposit bonus of up to ৳20,000. That means if you deposit ৳5,000, tk011 will add another ৳5,000 as a bonus. Please read the applicable promotion terms and conditions to take advantage of the bonus.

The wagering requirement for the tk011 welcome bonus is 20x. This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 (1,000 × 20) in bets before making a withdrawal. Once this requirement is met, winnings from the bonus can be withdrawn. Full details of the terms can be found on the site's promotions page.

tk011's VIP Club has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Your tier increases as you play, and the weekly cashback benefit grows with each tier — from 0.2% at Bronze up to 1.0% at Diamond. Higher tiers also come with priority support, special promotions, and exclusive offers.

tk011 VIP cashback is calculated on a weekly basis. A portion of the week's net losses is credited to the account as cashback according to the applicable VIP tier. Cashback is 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum and up to 1.0% at Diamond. Contact live chat support to find out exact calculations and timelines.

Generally only one bonus is active at a time. If there is an opportunity to use multiple bonuses together, it will be specifically stated on the promotions page. A new bonus may not activate until the wagering on the welcome bonus is complete. Contact the tk011 support team for more details.

Yes. tk011 uses SSL encryption to protect your personal information and financial transactions. Your data is not shared with third parties. For more details about our privacy practices, please visit the site's Privacy Policy page.

You must be at least 21 years old to open an account and play at tk011. Age is verified during account verification using a national ID card or other government-issued identification. Keeping minors away from gaming is one of the key priorities of our responsible gaming policy.

tk011 takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits at any time. You can also contact our support team via live chat to request a temporary break or self-exclusion. For more information, visit the Responsible Gaming page.

If you feel you need a short or long break from gaming, contact tk011's 24/7 live chat support and request self-exclusion. Our team will act quickly. No marketing communications will be sent during the exclusion period either.

If you feel you are experiencing a problem with gaming addiction, speak with us directly — tk011's 24/7 Bengali live chat support is always available. You can also talk to a family member or trusted friend and seek professional help. For more information on responsible gaming, visit our Responsible Gaming page.

Yes. tk011's support team provides 24-hour, 7-day live chat support in Bengali. You can ask about any issue — account, payment, games, or bonuses — directly in Bengali. To contact us by email, write to [email protected].