tk011's Privacy Policy

1.1 Registration and Identity Information

When you create an account at tk011, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID number or passport number (when identity verification is required)

1.2 Transaction Information

During each financial transaction, we collect:

• Last few digits of your bKash, Nagad, Rocket, Upay or bank account number
• Transaction amount and date
• Transaction ID or reference number
• Deposit and withdrawal history

1.3 Gaming Activity Information

The following is collected automatically while you use the platform:

• List of games played and duration
• Bet amounts and results
• Bonus usage history
• Login time and location (IP address)
• Device type and operating system used

1.4 Technical Information

Information collected automatically when you visit our website:

• IP address and browser type
• List of pages visited and time spent
• Referral URL (where you came from before reaching our site)
• Cookie and local storage data

Account management and verification

We use your information to properly manage your account, verify your age and identity, and protect against the creation of multiple accounts. This is a core principle of our privacy policy.

Processing financial transactions

We use your payment information to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer, and to confirm the validity of transactions.

Improving customer service

We use your contact information to assist you through our 24/7 live chat support and to resolve your complaints and requests.

Security and fraud prevention

We analyse your information to identify suspicious activity, prevent account hacking, and comply with anti-money laundering regulations.

Personalised experience

We use your gaming activity data to present relevant bonus offers and promotions based on your preferred game categories and playing style.

Meeting legal obligations

We may retain and provide your information where necessary to comply with applicable laws and regulations, follow court orders, and cooperate with investigations by regulatory authorities.

SSL encryption

All data sent and received on our platform is protected by 256-bit SSL (Secure Socket Layer) encryption technology. This means no third party can read or alter the data while it is being transferred over the internet.

Secure server infrastructure

Your information is stored in high-security data centres where access controls, firewall protection, and regular security audits are conducted. We use the latest technology to prevent unauthorised access to our systems.

Access controls

Only employees whose work requires it can access your personal information. All employees are required to sign strict confidentiality agreements and receive regular training on data protection.

Password security

Your password is stored in hashed form and no employee has the ability to view it directly. We strongly recommend that you use a strong, unique password and change it regularly.

Payment processors

Only the minimum necessary information is shared with bKash, Nagad, Rocket, Upay and banking partners to complete transactions. These organisations operate under their own privacy policies and may not use your information elsewhere without our direction.

Technology service providers

Limited information necessary to ensure the gaming experience may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others. Strict agreements in these data-sharing arrangements maintain our data protection standards.

Legal authorities

We may be legally required to provide information in response to a valid order or warrant from the relevant legal authority or court. In such cases, only the necessary information will be supplied and you will be notified in advance where possible.

Business succession

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In that case, the new entity will be required to follow standards equal to or higher than this privacy policy, and you will be duly notified.

Essential cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, ensure transaction security, and remember language preferences. Disabling these cookies will interfere with the proper functioning of the site.

Performance cookies

These cookies help us improve our service by understanding which pages of our platform are used most and where users are experiencing difficulties. The information collected through them is aggregated and not personally identifiable.

Cookie controls

You can manage cookies through your browser settings. Most modern browsers offer the option to refuse cookies, delete cookies, and block specific cookies. However, disabling essential cookies will prevent you from using many features of the site.

Age limit policy

tk011 strictly follows a 21+ age policy. Our services are for persons aged 21 or older only. Age verification is completed at the time of registration and additional identity document verification may be requested if needed.

Storage of minors' information prohibited

If we become aware by any means that a minor has registered on our platform, that account will be immediately closed and all associated information will be deleted. We do not intentionally collect or store any information about minors.